What To Look For In A Business Phone System
When you are in the market looking for a business phone system, you must know that there are things that you should consider. The number of calls that you are receiving as well as the type of business that you have are the basis for these factors. In the market today, you will be able to find a number of different systems that will surely fit your needs. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
The next thing that we will be talking about are the basic functions that a business phone system should have.
The very first basic function that a business phone system should have is voice mail. Leaving a message on the phone is very vital especially if the business will not be able to answer the call from a customer. If it is your customer’s first time to call your business, having a voice mail would provide them with a good experience. To get the feature, you can already find phones that has built in voice mail systems on it while some may require you to install a device to get this kind of feature.
Your clients will have a better experience if you have a feature called music on hold. Providing your clients with music to listen to is a good way of treating them. You can also use a music that is used for your advertising. What makes this works is by connecting a recording to your phone system.
The conference call is another great feature that you should have in your business phone system. Connecting to multiple callers at one time can be done with the help of this feature. With just one call, you will now be able to have a discussion with multiple callers.
Trunking should also be available in your business phone system. The incoming lines can be configured from your local company by using this feature. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The number of calls that you will receive will be the basis for the configuration. It is by having a bigger business that you will have a more complex type of configuration.
The next feature that your business phone system must have is an auto attendant. It is the auto attendant that directs the call depending on the preference if the caller. The person that they are trying to each is the basis for this function to work. There will be an automatic routing of calls the moment that the extensions are configured to the phone system that you have.
All of these features are basic and should be available in your business phone system.